FAQ's...
Q: How much will my order cost?
A: Pricing is set based on the difficulty of the project, the amount of time that must be dedicated to it, and the materials used. One of our representatives will work directly with you to complete a piece you'll love at a price that's right for you. Samples are sold as is and prices are listed on the posting.
That said, you can expect, generally, that a project closely resembling a sample will cost about the same amount as the sample. We do not charge extra for general customizations such as color and size. It should be noted, as well, that most projects do not require a down payment or other monetary commitment to begin. Once the project is completed as per your specifications, pictures are provided and the piece is invoiced via Paypal. You will be informed if any customization you request is excepted to this policy.
Shipping is a flat $5.00, whether you order one piece or more. Special pricing is available on custom layette sets as well. Don't hesitate to contact us and ask about pricing on any item or set of items. We are committed to keeping our prices fair and reasonable.
Q: What is your return policy?
A: Returns are handled on a case by case basis. Because of the customizable nature of our work, some items can be returned but others will not be accepted. If you wish to return an item, you will need to contact us within one week of receiving it. In general, we want you to be happy with your purchase and, depending on the level of customization involved, are happy to give a full refund for the item once you send it back. Shipping is non-refundable.
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Q: How long will it take to complete my project?
A: The length of time to complete a project depends on the availability of materials, complexity of the project and the degree of customization. A project, for example, with light customization (color, size) for which in stock materials are to be used, could be completed in about a week. The same project using materials not already in stock would take closer to three weeks to complete.
fuzzbuttonbaby.comis based in Fresno, California. Regular business hours are from 8:00 AM to 8:00 PM, Pacific Standard time. If you would like to speak directly with one of our representatives send a text to:
(559) 567-4498
Otherwise, use the form above or send an e-mail to Evy@fuzzbuttonbaby.com. We pride ourselves on our prompt response so you'll hear from us soon!
To place a custom order, just use the form below. We'll contact you to get the specifics so that we can be sure you get exactly the piece you want.
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For your safety and protection, payments at fuzzbuttonbaby.com are handled by PayPal. When you place an order, an e-mail notification is sent and your items are manually invoiced to you. Your order is shipped once the invoice is paid.